Privacy Policy
This Privacy Policy describes how Kishore Traders (“Kishore Traders”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use the Ghar Ki Dukaan mobile application and related services (the “App”), and this website at gharkidukaan.store (together, the “Platform”).
By creating an account or using the Platform, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Platform.
1. Who we are
The Platform is owned and operated by Kishore Traders. For privacy questions or grievances, contact:
- Support: support@gharkidukaan.store
- Grievance: agarwalbalraj@gmail.com
Registered office address: to be published here once confirmed. Until then, request it from support.
2. Information we collect
2.1 Information you provide
- Phone number (for OTP login via Firebase Authentication)
- Name and profile details you choose to add
- Delivery addresses and related instructions
- Order details, ratings, reviews, and support messages
- Payment-related status for orders (card/UPI details are processed by Razorpay; we do not store full card numbers)
2.2 Information collected automatically
- Approximate or precise location (when you allow it) to set delivery address and check serviceability
- Device information such as device type, OS, app version, and push notification tokens (FCM)
- Usage and diagnostic data needed to operate and improve the App
- IP address and basic log data when you visit this website
2.3 Sensitive personal information
Where applicable under Indian law, this may include passwords/OTP secrets handled by our auth provider, and financial information processed through our payment partner. We process such information only as needed to provide the services.
3. How we use information
- Create and manage your account and authenticate you
- Take and fulfil orders, arrange delivery, and provide order tracking
- Process payments (prepaid via Razorpay; cash on delivery where offered)
- Communicate about orders, support, and important service updates (SMS, WhatsApp, email, push)
- Prevent fraud, abuse, and security incidents
- Comply with law and enforce our Terms
- Improve products, delivery coverage, and customer experience
4. How we share information
We may share information with:
- Service providers: Google Firebase / Google Cloud (auth, database, storage, messaging), Google Maps / geocoding providers, Razorpay (payments)
- Delivery partners / riders: name, phone, and delivery address as needed to complete your order
- Legal / safety: when required by law or to protect rights, safety, and property
- Business transfer: in connection with a merger, sale, or reorganization, subject to applicable law
We do not sell your personal information.
5. Retention
We retain personal information only as long as needed for the purposes above, including order history, accounting, dispute resolution, and legal compliance. When you delete your account, we delete or de-identify personal data that is no longer required, except records we must keep by law (for example tax invoices or fraud-prevention logs).
6. Security
We use reasonable technical and organisational measures appropriate to the nature of the data. No method of transmission or storage is completely secure. Please keep your phone and OTP confidential.
7. Your rights and choices
- Access or update profile and address information in the App
- Withdraw location permission in device settings (some features may stop working)
- Opt out of promotional messages where offered; transactional messages will continue
- Request account and data deletion via the App or Delete account page
- Contact our grievance email for privacy complaints
8. Children
The Platform is intended for users who can form a binding contract under Indian law (generally 18+). We do not knowingly collect personal information from children. If you believe a minor has used the App, contact us and we will take appropriate steps.
9. Cross-border processing
Our infrastructure providers (including Google Firebase / Google Cloud and Razorpay) may process data on servers in India or other countries. By using the Platform, you understand that your information may be processed in such locations as needed to provide the service, subject to applicable law.
10. Changes
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the Platform after changes means you accept the updated Policy, to the extent permitted by law.
11. Grievance officer / contact
For questions or grievances about this Privacy Policy or our handling of personal information, contact: agarwalbalraj@gmail.com (grievance) or support@gharkidukaan.store (support). We will try to respond within a reasonable time.