Refunds & Cancellation
This policy explains how cancellations, returns, and refunds work for orders placed on Ghar Ki Dukaan. It forms part of our Terms of Use. Some products show a specific return window in the App; where shown, that product-level rule applies.
1. Cancelling before packing / dispatch
- You may cancel an order before it is packed or dispatched (while status allows cancellation in the App or via Support).
- Prepaid (Razorpay): product amount and any delivery fee charged for that order are refunded to the original payment method, typically within 5–7 business days after approval (bank timelines may vary).
- Cash on delivery (COD): no payment is collected if cancelled before a delivery attempt.
2. Cancelling after out for delivery
- Cancellation is generally not allowed once the order is out for delivery.
- If we cancel because of stock, operational, or rider issues on our side, you receive a full refund of amounts paid (or no COD charge).
- If a COD delivery is refused without a valid quality issue, we may charge or retain a delivery-attempt fee as communicated by Support.
3. Issues at delivery (wrong, missing, spoiled)
Report problems within 24 hours of delivery to support@gharkidukaan.store (or in-app Help & Support) with your order ID and clear photos, for:
- Wrong item delivered
- Missing item
- Damaged, spoiled, or quality not as reasonably expected
After verification, we will offer a replacement (if available) or a refund for the affected items. Delivery fee is refunded only if the entire order is unusable due to our fault.
4. Change of mind after delivery
- Perishables, opened, used, or seal-broken items: not returnable.
- Sealed packaged goods marked returnable in the App: you may request return/exchange within the number of days shown on the product (unused, sealed, original packaging).
- Refunds for approved returns are processed after pickup or verification.
5. Non-refundable cases
- Products marked “No Return Or Exchange” in the App
- Freebies or promotional items
- Price reductions after you purchased
- Delays caused by weather, traffic, incorrect or incomplete address, or customer unavailability (delivery fee may still apply)
6. How refunds are paid
- Prepaid: back to the original Razorpay method (timeline above).
- COD orders that were paid: refund via UPI/bank details collected by Support, or another method we confirm with you.
7. Contact
Support: support@gharkidukaan.store
Grievance: agarwalbalraj@gmail.com